Soteria Cloud KB
Soteria Cloud KB
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Management

Management

Overview

Centralized Management capabilities in Acronis Cyber Protect Cloud provide unified control over backup, security, and endpoint management operations across your entire IT infrastructure. Through a single web-based console, administrators can monitor protection status, configure policies, manage licenses, and respond to incidents across thousands of endpoints, servers, and cloud workloads.

Key Features

  • Unified Web Console - Single pane of glass for managing backup, disaster recovery, security, and endpoint management across all protected systems

  • Multi-Tenant Architecture - MSPs can manage multiple client organizations with isolated tenants, custom branding, and delegated administration

  • Role-Based Access Control (RBAC) - Granular permissions and administrative roles to ensure least-privilege access

  • Centralized Policy Management - Create and deploy protection policies, security settings, and backup schedules across groups of endpoints

  • Real-Time Monitoring Dashboard - Live status of backup jobs, security alerts, storage consumption, and system health

  • Automated Alerting - Email and webhook notifications for failed backups, security incidents, and system issues

  • Comprehensive Reporting - Pre-built and custom reports for compliance, capacity planning, and executive summaries

  • Remote Management Tools - Remote desktop, command execution, and troubleshooting capabilities

  • API and Integration - RESTful API for automation, integration with PSA/RMM tools, and custom workflows

  • License Management - Track usage, allocate licenses, and optimize costs across your organization

Soteria Cloud Advantage

Soteria Cloud's management platform is optimized for South African businesses and MSPs:

  • Teraco-Hosted Console - Management console hosted in Teraco Johannesburg and Cape Town data centers ensures fast, responsive access for South African administrators

  • Local Support Team - Expert assistance from Soteria Cloud's South African support team who understand local business requirements and compliance needs

  • POPIA-Compliant Administration - All management data, logs, and audit trails remain within South African borders

  • Customized for Local MSPs - Pre-configured templates and best practices tailored for South African service providers

  • Integrated Billing - Simplified licensing and billing in ZAR currency with local payment options

How It Works

1. Console Access - Administrators log into the web-based Acronis Cyber Protect Cloud console from any browser, with multi-factor authentication for security.

2. Organization Structure - Set up organizational units, customer tenants (for MSPs), and administrative hierarchies that mirror your business structure.

3. Policy Configuration - Define protection policies (backup schedules, retention, security settings) and apply them to groups of endpoints or individual systems.

4. Agent Deployment - Deploy protection agents to endpoints using installation packages, Active Directory integration, or remote deployment tools.

5. Monitoring & Alerts - Dashboard provides real-time visibility into protection status; automated alerts notify administrators of issues requiring attention.

6. Reporting & Compliance - Generate scheduled reports for stakeholders, compliance audits, and capacity planning.

7. Incident Response - When security incidents or backup failures occur, use the console to investigate, remediate, and recover.

Management Capabilities by Role

  • MSP Partner Administrators - Manage multiple customer tenants, allocate licenses, configure branding, and access consolidated reporting

  • Company Administrators - Full control over organization's protection policies, users, and resources

  • Unit Administrators - Manage specific departments or business units within an organization

  • Read-Only Users - View dashboards and reports without making configuration changes

Resources