PayFast: How to apply payments you already made to an invoice

Overview

This guide is for customers who have paid their invoices but not directly through the invoice link. Instead of the payment going to Soteria, it remains in your PayFast "wallet" account. Follow these steps to reallocate the funds correctly.

Step-by-Step Instructions

1. Confirm Payment in PayFast Account

• Log in to your PayFast account at https://www.payfast.co.za/acc/dashboard

• Navigate to Account > Balance

• For incorrectly paid invoices, the balance should show as a positive credit in your PayFast e-wallet

2. Access Your Soteria Account

• Visit www.soteriabackup.com or click the payment link in your invoice email

• Navigate to Invoices

• Click the unpaid invoice number to open it

3. Select PayFast as Payment Method

• At the top of the invoice, choose PayFast from the dropdown menu

• Click Pay Now at the top right

4. Log in to PayFast

• You will be redirected to the PayFast website

• Log in using your PayFast credentials

5. Complete Payment

• PayFast will display your account balance

• Confirm the payment to allocate the funds correctly to Soteria